EcomAutoStack Expert Insight
"Gorgias' native Shopify actions save agents an average of 3 minutes per ticket, but their $1-per-AI-resolution fee requires strict margin control for brands doing over 10,000 monthly tickets."
Overview
Gorgias centralizes all your support tickets into one dashboard. Because it natively plugs into Shopify, BigCommerce, and Magento, your support agents can see a customer's entire order history, issue refunds, or duplicate orders directly inside the chat window.
Pros
- • Allows agents to perform Shopify actions directly in the ticket
- • Excellent social media comment and DM management
- • Strong macro automation for repetitive questions (WISMO)
Cons
- • Pricing is ticket-based; volume spikes can double your costs
- • AI Agent feature charges an additional $1 per resolved ticket
- • Reporting and analytics are locked behind higher pricing tiers
Best For
Shopify merchants who want to turn customer support into a profit center.
Pricing
Starts at $10/mo for 50 tickets. Recommended Pro plan is $360/mo.